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You always have the option to return your order within 14 days after the delivery date. Make sure to return the products unworn, undamaged and with the attached labels.

Go to https://by-enti.returnless.com/nl to start your return. 

Keep your return receipt until we have processed it. The shipping cost for the return are for the customer. 

PAY ATTENTION! Don’t try the items, with make up on. Items that have make up stains, will not be accepted.


Return processing takes a maximum of 14 workingdays after we received the return order.

When the return has been processed (don’t forget to put your name and the ordernumber on the package), the purchase amount will be refunded. 

ALERT! Returned items are your responsibility until they arrive at our warehouse. Always request proof of shipment from the service point (Track&Trace code).

Returns are only possible in the return period of 14 days. If it is not on time, we will not accept your return. 

  • The risk of shipping are for your own account
  • We only accept returns if they are returned in their original condition, including labels & packaging. Damaged and / or used items will be refused and returned.
  • Without a track and trace code, no investigation will be started. We are not responsible for your shipment. PAY ATTENTION! Your proof of shipment (Track&Trace) is a requirement to qualify for a refund.